Privacy Policy

2.1 Introduction & Scope

This Privacy Policy describes how ADAB BY JAZA ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from adabbyjaza.com (the "Site") or otherwise communicate with us. This policy is drafted in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 (DPDP Act), and applicable international privacy standards for global shoppers.

2.2 Personal Information We Collect

We collect personal information across the following categories depending on how you interact with our Site:

Category

Examples of Data Collected

Purpose of Collection

Contact & Identity Details

Name, billing address, shipping address, phone number (+91 or international), email address

Order fulfillment, delivery updates, identity verification, customer support

Order & Custom Fit Data

Products purchased, size selections (S–3XL), custom body/garment measurements provided at checkout, transaction history

Crafting custom-fitted Chikankari garments, processing orders, handling exchanges or returns

Payment Information

Payment method type, partial card details, PayPal/gateway transaction IDs (processed via PCI-DSS compliant gateways)

Completing payment authorization, fraud prevention, issuing eligible refunds

Device & Usage Information

IP address, browser type, device identifiers, cookie data, pages viewed, interaction timestamps

Site security, Shopify storefront optimization, analytics, marketing attribution

Customer Communications

Emails sent to hello@adabbyjaza.com or adabbyjaza@gmail.com, phone inquiries, product review submissions

Resolving inquiries, improving customer experience

2.3 How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process payments, craft custom-measured garments, arrange domestic and international shipping from our Lucknow studio, provide order confirmations and tracking links, and manage returns or exchanges.

  • Marketing and Promotions: With your consent (such as when you subscribe to our newsletter for a 10% first-order discount), we send promotional communications about new Chikankari collections and offers. You may opt out at any time by clicking the "Unsubscribe" link in any marketing email.

  • Security and Fraud Prevention: We use personal and device data to detect, investigate, or take action regarding possible fraudulent transactions, unauthorized access, or abuse of Cash on Delivery (COD) services.

2.4 Sharing with Shopify & Third-Party Service Providers

ADAB BY JAZA is powered by Shopify, which hosts our e-commerce platform and processes your personal data on our behalf to fulfill your orders. We also share necessary personal information with trusted third parties solely to perform services for us:

  • Payment Processors: To securely process Visa, Mastercard, American Express, PayPal, Diners Club, and Discover transactions without storing raw credit card numbers on our servers.

  • Logistics & Courier Partners: To deliver orders domestically across India and internationally from Lucknow, Uttar Pradesh.

  • Legal & Regulatory Authorities: When required by applicable law, subpoena, or government request.

2.5 Cookies & Tracking Technologies

Like most Shopify-powered stores, we use cookies and similar tracking technologies to operate our shopping cart, remember your preferences (such as currency and session state), and run store analytics. You can manage or block cookies through your browser settings, though blocking essential cookies may affect checkout functionality.

2.6 Data Retention & Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, maintain tax and accounting records under Indian law, resolve disputes, and honor warranty or return obligations. While no transmission method over the internet is completely infallible, we implement industry-standard encryption (SSL/TLS) and Shopify's PCI-DSS security controls to safeguard your data.

2.7 Your Rights & Grievance Officer (India & Global)

Depending on where you live, you have the right to:

  • Access and Know: Request details about the personal information we hold about you.

  • Correction and Updating: Request correction of inaccurate or incomplete personal data.

  • Deletion / Erasure: Request deletion of your personal data, subject to legal record-keeping requirements.

  • Withdraw Consent: Withdraw consent for marketing communications at any time.

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer / Privacy Compliance Contact are:

  • Designation: Privacy & Grievance Officer — ADAB BY JAZA

  • Email: adabbyjaza@gmail.com / hello@adabbyjaza.com

  • Phone: +91 9161633337

  • Postal Address: C-42/21 Saket Palli, Peer & Pur Square, Narhi, Lucknow 226001, Uttar Pradesh, India