Terms of service

1.1 Overview & Acceptance of Terms

Welcome to ADAB BY JAZA. This website is operated by ADAB BY JAZA ("we", "us", or "our"), located at C-42/21 Saket Palli, Peer & Pur Square, Narhi, Lucknow 226001, Uttar Pradesh, India. Our store is hosted on the Shopify e-commerce platform, which provides the online storefront and checkout infrastructure that allows us to offer our handcrafted Lakhnawi Chikankari luxury ethnic wear and related services (the "Services") to you.

By accessing our website or purchasing something from us, you engage in our Services and agree to be bound by these Terms of Service ("Terms"), including those additional policies referenced herein (Privacy Policy, Shipping Policy, and Refund & Return Policy). These Terms apply to all users of the site, including browsers, customers, and contributors of content.

1.2 Eligibility & Online Store Conduct

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site. You may not use our products or Services for any illegal or unauthorized purpose, nor may you, in the use of the Services, violate any applicable laws in your jurisdiction (including copyright and intellectual property laws).

1.3 Handcrafted Artisanal Products & Custom Sizing

All garments offered by ADAB BY JAZA—including pieces such as Chandini, Mehr, Nazakat, and Noor—are authentic, hand-drawn, and hand-embroidered Lakhnawi Chikankari creations crafted by artisans in Lucknow.

  • Artisanal Variations: Because each garment is individually hand-embroidered and finished by hand rather than machine-printed, subtle variations in stitch density, motif placement, thread texture, and chalk/tracing marks (which wash out over time) are natural characteristics of authentic Chikankari craft and are not considered manufacturing defects.

  • Color & Display Accuracy: We have made every effort to display the colors, textures, and embroidery details of our garments (including ivory and white tones) as accurately as possible. However, we cannot guarantee that your device's screen display of any color will be completely accurate.

  • Standard & Custom Measurements: Products are available in standard sizes (S, M, L, XL, XXL, 3XL) as well as custom measurements submitted at checkout. When ordering custom-sized apparel, you are solely responsible for ensuring the accuracy of the measurements provided at checkout.

1.4 Pricing, Currency & Payment Terms

  • Pricing & Currency: All prices listed on ADAB BY JAZA are denominated in Indian Rupees (INR / Rs.), unless displayed otherwise via currency conversion tools. Prices for our products are subject to change without prior notice.

  • Promotions: Promotional discount codes (such as our 10% first-order newsletter welcome offer) are valid for a single use per customer unless stated otherwise and cannot be combined with other ongoing promotions [confirm if combinable].

  • Accepted Payment Methods: We accept Visa, Mastercard, American Express (Amex), PayPal, Diners Club, Discover, and Cash on Delivery (COD) [confirm if UPI/NetBanking via Razorpay/PhonePe is also enabled].

  • Billing & Account Accuracy: We reserve the right to refuse any order you place with us or to limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase, shipping, and contact information for all orders placed at our store.

1.5 Intellectual Property

All content published on ADAB BY JAZA, including brand names, taglines ("ROOTED IN HERITAGE", "The Art of Awadh", "Timeless craft, made for today.", "Wear the legacy, not the costume."), garment photography, embroidery designs, text, graphics, and logos, is the exclusive property of ADAB BY JAZA and is protected by applicable Indian and international copyright and trademark laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or products without our express written permission.

1.6 Limitation of Liability & Indemnification

To the maximum extent permitted by applicable law, ADAB BY JAZA, our artisans, employees, affiliates, or service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of any of the Services or any products procured using the Services. Our total aggregate liability for any claim arising out of or relating to a purchase shall not exceed the total amount paid by you for the specific product giving rise to the claim.

You agree to indemnify, defend, and hold harmless ADAB BY JAZA and our partners from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

1.7 Governing Law & Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872 and the Consumer Protection Act, 2019. Any disputes arising out of or relating to these Terms or your transactions with ADAB BY JAZA shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.