Refund Policy

4.1 Return & Exchange Window

We take immense pride in the heritage and craftsmanship of every ADAB BY JAZA garment. If you need assistance with your order, requests for eligible returns or exchanges must be submitted within [3 / 7 / 14] calendar days of the delivery date (and within [48 hours] of delivery if reporting a damaged, defective, or incorrect item).

4.2 Eligibility Conditions

To qualify for a return or size exchange, the garment must meet all of the following criteria:

  • Unused & Unwashed: The item must be unworn, unwashed, unaltered, and free from perfume, makeup stains, deodorant marks, or body odors.

  • Original Tags & Packaging: All original ADAB BY JAZA brand tags, labels, protective packaging, and invoice copies must be intact and returned with the garment.

  • Artisanal Craft Note: Minor variations in hand-drawn embroidery stitches, thread knots, or washable artisan chalk markings are authentic hallmarks of handmade Lakhnawi Chikankari and do not constitute defects.

4.3 Non-Returnable & Final Sale Items

The following items are not eligible for return or exchange (unless received in a damaged or incorrect state verified at unboxing):

  • Custom-Sized / Made-to-Measure Garments: Pieces crafted or altered to custom body measurements provided by the customer at checkout [confirm if minor alterations are offered instead].

  • Sale & Promotional Clearance Items: Items purchased during clearance events or marked as "Final Sale" on the product page.

  • International Orders: Due to international customs and reverse-logistics regulations, orders shipped outside India are [final sale / eligible for replacement or refund only in case of verified manufacturing defect].

4.4 Order Cancellation Policy

  • Standard Orders: You may request an order cancellation within [24 hours] of placing your order—or before the order is dispatched, whichever is earlier—by emailing hello@adabbyjaza.com or calling +91 9161633337.

  • Custom-Sized Orders: Cancellations for custom-measured garments must be requested within [12–24 hours] of order placement, before our artisans begin cutting and tailoring the fabric to your specifications.

4.5 How to Request a Return or Exchange

  1. Submit Request: Email us at hello@adabbyjaza.com (or contact +91 9161633337) within the eligible window with your Order Number, reason for the request, and clear photographs (plus unboxing video for damaged or wrong items).

  2. Pickup or Self-Ship: Once approved, we will arrange a reverse courier pickup [where serviceable across India] or ask you to ship the parcel back to our Lucknow studio (C-42/21 Saket Palli, Peer & Pur Square, Narhi, Lucknow 226001, Uttar Pradesh, India) if your PIN code is not serviceable for reverse pickup.

  3. Shipping Costs:

    • Damaged / Incorrect Item Sent by Us: ADAB BY JAZA covers all reverse pickup and replacement shipping charges.

    • Size Exchange / Change of Mind: Return and re-dispatch shipping fees of [Rs. X] are borne by the customer [confirm exact reverse shipping fee].

4.6 Quality Inspection & Refund Processing

Once your returned garment reaches our Lucknow studio, our quality assurance team will inspect it within [2–3 business days] to verify that it meets the eligibility criteria in Section 4.2.

  • Approved Refunds / Store Credit: Upon approval, refunds are issued as [original payment method refund / store credit coupon valid for X months] within [5–7 business days].

  • Prepaid Orders (Cards / PayPal): Refunds to Visa, Mastercard, American Express, Diners Club, Discover, or PayPal accounts will reflect within [5–10 business days] depending on your issuing bank or payment provider.

  • Cash on Delivery (COD) Orders: For eligible COD returns, refunds are processed via [bank account transfer (NEFT/IMPS) / UPI / store credit] to an account matching the customer name on the order within [5–7 business days] after receiving your bank/UPI details.

  • Non-Refundable Charges: Original shipping charges, international customs duties, and COD handling fees (if any) are non-refundable unless the return is due to a verified error or transit damage on our part.