Shipping policy

3.1 Dispatch Origin & Artisanal Preparation

Every ADAB BY JAZA garment is inspected, finished, and packed at our studio in Lucknow, Uttar Pradesh, India (C-42/21 Saket Palli, Peer & Pur Square, Narhi, Lucknow 226001). We offer both domestic shipping across India and global shipping to international destinations.

3.2 Order Processing & Dispatch Timelines

Because our garments feature authentic hand-drawn and hand-stitched Lakhnawi Chikankari embroidery, order preparation depends on whether you select a standard size or custom sizing:

Order Type

Estimated Processing / Dispatch Window

Estimated Transit Time After Dispatch

Shipping Fee

Domestic — Standard Sizes (S–3XL)

[2–4 business days]

[3–7 business days]across India

[Free shipping / Free above Rs. X / Flat Rs. X]

Domestic — Custom Measurements

[7–14 business days]

[3–7 business days]across India

[Free shipping / Free above Rs. X / Flat Rs. X]

Domestic — Cash on Delivery (COD)

[2–4 business days after order verification]

[4–8 business days]across India

[Flat Rs. X COD fee / Free]

International — Standard & Custom

[5–14 business days depending on sizing]

[7–12 business days] via international courier

[Calculated at checkout / Flat Rs. X]

Note: Orders are dispatched Monday through Saturday, excluding public and national holidays in Uttar Pradesh, India.

3.3 Order Tracking & Delivery Attempts

Once your order leaves our Lucknow studio, you will receive a dispatch confirmation via email (and SMS/WhatsApp where applicable) containing your courier partner's name and Airway Bill (AWB) tracking number.

  • Please ensure your complete street address, landmark, postal/PIN code, and active phone number are entered accurately at checkout.

  • Domestic courier partners typically make up to [2–3] delivery attempts. If a package is returned to us (RTO) due to an incomplete address, unreachable phone number, or repeated refusal upon delivery, re-shipping charges [Rs. X]will apply for re-dispatch, and we reserve the right to restrict future Cash on Delivery (COD) eligibility for that account.

3.4 International Shipping, Customs Duties & Taxes

We ship globally from Lucknow to international destinations.

  • Import Duties & Taxes: International product prices and shipping charges collected at checkout do not include destination-country import duties, customs taxes, VAT, or brokerage fees unless explicitly marked as Delivered Duty Paid (DDP).

  • Customer Responsibility: Any customs duties, local taxes, or import clearance charges levied by the destination country's customs authority are the sole responsibility of the recipient. ADAB BY JAZA is not responsible for delays caused by customs clearance processes.

3.5 Damaged, Tampered, or Missing Packages

Every piece is carefully packaged to protect its delicate hand embroidery during transit.

  • If the outer parcel appears visibly tampered with, torn, or unsealed at the time of delivery, please do not accept the package from the courier and notify us immediately at hello@adabbyjaza.com or +91 9161633337.

  • We strongly recommend recording an uninterrupted unboxing video when opening your parcel so any transit damage or missing item claim can be verified swiftly within [48 hours] of delivery.